Returns & Refunds

At My Lady Fashion, we want you to feel confident when shopping with us. Please read our returns and refunds policy before placing an order.

Return Period

You must request a return within 7 days after receiving your order.

To request a return, contact us through:

Email: hadok1987@gmail.com
Phone: +1 368 886 4771

Return Conditions

To qualify for a return, the item must be:

Unworn
Unused
Unwashed
In its original condition
With tags attached where applicable
In its original packaging where possible

Items That Cannot Be Returned

For hygiene and safety reasons, we do not accept returns for:

Used clothing
Washed clothing
Damaged items caused by the customer
Items without original tags
Sale or clearance items, unless faulty
Accessories worn or used after delivery

Exchanges

We accept exchanges for size issues, wrong item received, or eligible product concerns.

If you need a different size, contact us as soon as possible. Exchanges depend on stock availability.

Refunds

Once we receive and inspect the returned item, we will confirm if the refund is approved.

Approved refunds will be processed through the original payment method where possible.

Shipping Fees

Delivery fees are non-refundable unless the return is due to an error from Mine & Yours.

Customers may be responsible for return delivery costs unless the item received was wrong, damaged, or faulty.

Damaged or Wrong Items

If you receive a damaged, faulty, or incorrect item, contact us immediately with:

Your full name
Order number
Clear photos of the item
Description of the issue

We will review the issue and assist with a replacement, exchange, or refund where applicable.